Dedicated to innovation, our Surgical business unit is focused on identifying and solving critical, unmet needs in cardiac surgery. In understanding the challenges of open-heart surgery, we partner with surgical teams to deliver modern technologies intended to enhance patients’ quality of life and expand their potential treatment opportunities. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

Imagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making for a product’s entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.

How You'll Make an Impact:

• Gather and verify patient data and perform data entry

• Collect missing information from external customers including hospital staff and doctor offices

• Review and evaluate patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.

• Perform peer auditing of IPR (Implant Patient Registry) data

• Sort and organize incoming mail by date

• Print and mail Implant Patient ID cards

• Respond and answer basic patient registry questions

• Participate in projects and may identify potential improvement opportunities to optimize process for Supervisor review

• Other incidental duties (e.g. occasional photo copying or deliveries)

What You'll Need (Required):

• Associate's Degree or equivalent in related field, 2 years experience data entry and administrative work Required

What Else We Look For (Preferred):

• Ability to type 55 wpm accurately

• Good computer skills including usage of MS Office Suite

• Good written and verbal communication and interpersonal relationship skills

• Substantial knowledge and understanding of Edwards policies and procedures

• Basic knowledge and understanding of complaint, HIPAA, and GDP regulations

• Basic knowledge of medical terminology

• Good problem-solving skills

• Ability to manage confidential information with discretion

• Strict attention to detail

• Ability to interact professionally with internal customers

• Ability to work in a fast paced environment

• Must be able to work in a team environment, including inter-departmental teams

• Ability to provide feedback in a professional, direct, and tactful manner

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California (CA), the base pay range for this position is $42,000 to $57,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.