Preferred Location: Ontario

BU – Transcatheter Heart Valve (THV)

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

How you’ll make an impact:

Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.

Key Responsibilities:

• Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs

• Interact with KOL and proctors

• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.

• Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.

• Business Intelligence

• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.

• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.

• Support & Lead CT Case Review (3Mensio)

• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management

• Responsible for upselling in key strategic accounts working in conjunction with Business Managers

• Learns the product(s), physiology, anatomy, applications and “language” of the market and Edwards Lifesciences

• Fully monitor clinical support activities, changes in the market and assigned accounts, as well as competitive activity with the NSM and the appropriate Sales Specialist.

• Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects – moved this here

• Other incidental duties

What you’ll need:

• A Bachelor's degree or equivalent in related field with training experience in clinical / technical environment

• Excellent written and verbal communication skills and the ability to communicate with a variety of stakeholders.  This position will require close collaboration with internal stakeholders as well as external physician partners.

• Demonstrated excellence in meeting customer/patient expectations.

• Effectiveness in understanding complex medical cases and resolving difficult situations.

• Ability to solve problems and set priorities.

• Self-motivation and willingness to make a difference in lives patients.

• Highly professional and ethical behavior while contributing to the overall success of the company.

• Adaptable and self-aware: you can adjust to the dynamics of a fast paced and sometimes high stress Cath lab / OR environment.

• Confident using of modern communication tools, MS Office and willingness to learn other software programs as needed.

• Strong aptitude for cardiac anatomy and physiology.

• Experience working in cardiac Cath lab and/or operation room.

• The position may require up to 20% travel

What else we look for:

Additional Skills:

• LIST FIRST Proven expertise in MS Office Suite and ability to operate general office machinery

• Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills

• Excellent problem-solving and critical thinking skills

• Full knowledge and understanding of cardiovascular science

• Full understanding of cardiovascular anatomy, pathology and physiology

• Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting

• Ability to manage confidential information with discretion

• Strict attention to detail

• Ability to interact professionally with all organizational levels

• Ability to manage competing priorities in a fast paced environment

• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control