Location: Montreal Greater Area

As a Field Clinical Specialist, you are a critical part of the THV field team in Canada that works closely with heart centers, physicians, and hospital staff to provide clinical support for Edward’s TAVI procedures. As the clinical expert, you have deep product knowledge and a clear understanding of heart pathophysiology and aortic stenosis patients.  You are the face of Edwards to physicians.

These are the competencies that will make you successful:

Edwards’s product & portfolio knowledge: A THV Field Clinical Specialist has a detailed understanding of Edwards products and services. As a clinical and technical expert, you are a thought leader for physicians for the product, procedure and the disease.  In your region, you are trusted partner to your colleagues when it comes to all technical and clinical products.  You find innovative ways to employ this knowledge to drive territory performance and therapy awareness. 

Disease & therapy knowledge: THV Field Clinical Specialists are experts in aortic stenosis.  As an all-around therapy expert, you have extensive and detailed knowledge in the disease and patient condition and are seen as a trusted resource and partner by implanters and customers on Edwards’s devices utilization. 

Clinical data expertise:  As a Field Clinical Specialist, you can proactively apply your understanding of the latest clinical research in order draw links between clinical data and clinical outcomes in the real patient setting.  You are the THV expert in interpreting clinical data relating to the treatment options for specific patients.

OR/Cath Lab management:  In the Cath lab/OR, you provide support during the procedure and can react quickly to unexpected situations.  You are able to prepare the device and are entirely familiar with OR/Cath Lab process and cath lab team.  The Cath lab/OR staff and physicians see you as an expert.  You can demonstrate situational leadership during stressful procedures but remain a team player who can communicate effectively to each member of the team.  You demonstrate a high level of self-awareness, knowing when to share your expertise and when to listen and support during the procedure.

Imaging expertise: As an imaging expert, you show a detailed knowledge in reading imaging data and can interpret echocardiography data, CT-scans, etc. understanding of the different imaging data used for TAVI procedures (e.g. CT scan, echocardiography, etc). You support clinical decisions on valve choice and size based on imaging data, can have detailed discussions with implanters on treatment decisions and a key part of the procedure planning.

Business Acumen: In addition to deep clinical knowledge, you also have strong business acumen and can adapt your style to communicate with both clinical and non-clinical stakeholders, such as hospital administration.  You understand competitor products and capabilities, technically and clinically. You partner with your territory manager and use financial and business metrics to understand the state of the business and achieve territory goals.

Customer Leadership: As an FCS, you have customer and proctor relationships.  Most importantly, you are the specialist of patient journey and patient flow optimization. With the customer you provide advice, coaching and are point of contact for technical and professional education, including responsibility for the certification of heart centers, physicians and staff.  You offer relevant trainings, both technical and scientific, on Edwards’s products, TAVI, and relevant cardiovascular topics (e.g. heart pathophysiology, valve replacement). 

Teamwork and Leadership: You can work independently but remain a key member of the territory team. You understand the THV organization and can foster an environment where sharing best practices is the standard.  You are a good listener and experienced in working with physicians and with your colleagues.  You are working in strong collaboration with your colleagues. You are a skilled teacher and able to provide advice, coaching and support to others on how to design innovative solutions to optimize process efficiency and implementation plan. 

We are looking for someone with these skills:

• A bachelor's degree or equivalent in related field with training experience in clinical / technical environment

• Excellent written and verbal communication skills in French and English and the ability to communicate with a variety of stakeholders.  This position will require close collaboration with internal stakeholders as well as external physician partners.

• Demonstrated excellence in meeting customer expectations.

• Effectiveness in understanding complex medical cases and resolving difficult situations.

• Ability to solve problems and set priorities.

• Self-motivated, determined, and willing to make a difference in lives patients.

• Highly professional and ethical behavior while contributing to the overall success of the company.

• Adaptable and self-aware: you can adjust to the dynamics of a fast paced and sometimes high stress Cath lab / OR environment.

• Strong aptitude for cardiac anatomy and physiology.

• Experience working in cardiac Cath lab and/or operation room is preferred.

• Up to 40% travel (in Eastern Canada)

• Case Coverage: Provide cross regional clinical support for the Edwards Transcatheter Heart Valve division in all accounts with the goal of 100% case coverage and a minimum of 30% cross coverage to all accounts